Politique de remboursement

Last updated: October 13, 2026

14-day return window

Request a return within 14 calendar days after delivery by emailing mpachecosenda@gmail.com with your order number, the items you want to return and proof of purchase. A reason helps us assist you, but is not required for an otherwise eligible change-of-mind return. For split deliveries, the window for each item starts when that item arrives. A request sent on day 14 is within the window.

Return condition

For voluntary returns, clothing must be unworn, unwashed, unused and free from stains, odours, damage or alterations, with original tags attached and original packaging where reasonably available. You may inspect and try on clothing indoors to check fit, as you would in a shop. Do not wear it beyond that inspection. These conditions do not restrict legal rights relating to faults.

How to send a return

We will provide the correct return address and instructions. Do not send items to a supplier or the correspondence address without instructions. Send an approved voluntary return within 14 calendar days after receiving our instructions. Use protective packaging and a tracked service, and keep the posting receipt. Contact us if instructions have not arrived; our response time will not invalidate a request made within the window.

Return shipping and charges

You pay return postage for a change-of-mind or sizing return. We do not charge a restocking fee. Original delivery charges are not refunded for voluntary returns unless applicable law requires it. We cover reasonable return costs where we supplied a defective, damaged or incorrect item; contact us first so we can arrange a suitable method. Any non-refundable import charges collected by a customs authority must be addressed with that authority, subject to your legal rights.

Refunds

We will inspect the return and notify you of the outcome. Approved voluntary refunds are issued to the original payment method within 10 business days of receiving the returned goods. Your bank may take additional time to post the credit. If more than 15 business days have passed since our refund confirmation, contact us. Refunds cover the price actually paid for the returned items and applicable refundable taxes; discounts are allocated as shown on the order. Gift purchases are refunded to the original purchaser's payment method.

Exceptions

Gift cards and products genuinely personalised to your individual instructions are excluded from voluntary change-of-mind returns where law allows, if that exclusion was clearly disclosed before purchase. Ordinary clothing is not excluded simply because it is produced after an order is placed. Sale items remain eligible unless a lawful final-sale exclusion was clearly disclosed before checkout. Exclusions never remove remedies for defects or goods that do not match their description.

Damage, faults, wrong or missing items

Inspect your delivery and contact us promptly with your order number and a description of the issue. Photos of the item, packaging and label can help, where reasonably available. Keep the goods and packaging while we investigate. The 14-day voluntary return limit does not cut off a legal warranty or other mandatory remedy. We will arrange the remedy required by law, which may include repair, replacement or refund, without charging you for an error we caused.

Exchanges

To change a size or colour, request an eligible return and place a new order. Availability and prices may change; a replacement is not reserved automatically.

Order cancellations and changes: 20 minutes

You may cancel your order by emailing mpachecosenda@gmail.com within 20 minutes of placing it. Include your order number and use the subject “Cancel order”. The time your email is sent determines whether your request is within the window; you do not need to wait for our reply. An eligible cancellation receives a full refund to the original payment method.

After 20 minutes, we do not accept voluntary cancellations, because orders may enter processing or production. Address, size or colour changes requested within 20 minutes are subject to confirmation; if we cannot make the requested change, you may cancel within that window. After the window, changes cannot be guaranteed. This restriction does not affect statutory withdrawal or cancellation rights, or remedies for our failure to fulfil your order.

Statutory withdrawal

If you have a statutory withdrawal right, including where applicable in the EU or UK, notify us within the legally required period, normally 14 days after receiving the goods. You may use any clear statement of withdrawal. Return deadlines, deductions for handling beyond necessary inspection, reimbursement of standard outbound delivery and any lawful exceptions are governed by applicable law. Our approval process does not prevent exercising that right.

Nothing in this policy limits mandatory consumer rights, legal warranties, or remedies for defective, misdescribed, missing or late goods. Where applicable law provides a longer period, different return conditions, cancellation rights or a faster refund, those requirements prevail.

Contact Unfaced Studios at mpachecosenda@gmail.com or +1 438-764-6480. Business correspondence: 200 Av Kensington, Westmount QC H3Z 2G7, Canada. Contact us for return instructions before sending goods; this correspondence address is not an automatic return destination.