Politique d’expédition

Last updated: October 13, 2026

Destinations, rates and order information

We ship to destinations offered at checkout. Available methods, shipping charges and applicable taxes are shown before you pay. If a destination or method is unavailable, we cannot accept shipment to that address through that checkout. Check your delivery address, apartment number, contact details, size and colour carefully before placing your order.

Processing and delivery estimates

Processing or production time is separate from carrier transit time. Any product-specific production, preorder or dispatch information shown on the product page applies to that item. Delivery estimates provided on the product page, at checkout or in your order confirmation should be read together with that information. We do not promise a fixed delivery time where none is stated. If you need an item by a particular date, contact us before ordering.

Business days exclude weekends and applicable public holidays. Demand, production issues, carrier disruption, weather and customs checks can affect timing. Estimates do not remove our obligation to meet a binding delivery commitment or your remedies for delay. We will contact you about a material delay when known; contact us if your expected delivery date has passed.

Tracking and split shipments

Where tracking is available, it is sent using the contact details provided with your order after dispatch. A tracking number or label may be created before the carrier first scans the parcel. Multiple items may arrive separately, with separate tracking; any shipping charge shown at checkout remains the agreed charge unless you expressly accept a change.

International delivery and customs

Orders may be fulfilled from different locations. For cross-border deliveries, duties, import taxes or clearance charges may apply. Checkout indicates charges collected by us; amounts not collected at checkout may be requested by customs or the carrier where legally payable by you. We do not control customs processing times. Contact us before ordering if you need clarification. We do not declare false values or mark commercial orders as gifts.

Order cancellations and changes: 20 minutes

You may cancel your order by emailing mpachecosenda@gmail.com within 20 minutes of placing it. Include your order number and use the subject “Cancel order”. The time your email is sent determines whether your request is within the window; you do not need to wait for our reply. An eligible cancellation receives a full refund to the original payment method.

After 20 minutes, we do not accept voluntary cancellations, because orders may enter processing or production. Address, size or colour changes requested within 20 minutes are subject to confirmation; if we cannot make the requested change, you may cancel within that window. After the window, changes cannot be guaranteed. This restriction does not affect statutory withdrawal or cancellation rights, or remedies for our failure to fulfil your order.

Address errors and undeliverable parcels

Contact us immediately if your address is incorrect. We will assist where possible, but cannot promise to redirect a parcel already being processed or dispatched. If a parcel is returned as undeliverable, we will contact you about redelivery or any available refund. Additional reasonable postage caused by an incorrect address supplied by you may apply, disclosed before redelivery. We do not impose an automatic forfeiture of the order value for a refused or unclaimed parcel. Our errors are corrected at our expense, and statutory rights remain intact.

Lost, damaged or marked-delivered orders

If an order is missing, delayed, damaged or marked delivered but cannot be located, email us with the order number. Check the address, household members and any safe delivery location. We will investigate with the carrier and arrange an appropriate remedy. A delivery scan does not automatically remove your rights, and we do not require you to resolve a claim with the carrier alone. Keep damaged packaging where reasonably possible.

Returns

For the 14-day voluntary return window and refund process, see our Return and Refund Policy.

Nothing in this policy limits mandatory consumer rights, legal warranties, or remedies for defective, misdescribed, missing or late goods. Where applicable law provides a longer period, different return conditions, cancellation rights or a faster refund, those requirements prevail.

Contact Unfaced Studios at mpachecosenda@gmail.com or +1 438-764-6480. Business correspondence: 200 Av Kensington, Westmount QC H3Z 2G7, Canada. Contact us for return instructions before sending goods; this correspondence address is not an automatic return destination.